Job Responsibilities: Reception Receiving patients consulting with members of Practice team Deal with all general enquiries, explain procedures Handling completed repeat prescriptions to patient and checking names and addresses Covering all reception positions as necessary Explaining Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensuring procedures are completed Advising patients of relevant charges for private (non-General Medical Services) services, accepting payment and issuing receipts Logging any money taken in the petty cash book Requesting visitors to sign the visitors book Recording deliveries in the book at reception Appointments Processing appointment requests for today and future appointments from patients by telephone and in person Amending and cancelling appointments in line with the practice appointment procedures ensuring optimum efficiency of the appointment system Dealing with visit requests Administration Scanning and linking documents to patient clinical records Processing patients' change of address in computer data and medical records Entering requests for home visits onto the computer system Reporting computer problems to helpline following practice protocol Telephone Having working knowledge of telephone system, during and after hours Receiving and making telephone calls as required Diverting calls and taking messages, ensuring accuracy of details and prompt appropriate delivery Other Tasks Clearing and re-stocking consulting rooms after surgeries Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. This information is to be regarded as strictly confidential. Access is only permitted to authorized persons in accordance with the Practice policies relating to confidentiality and the protection of personal data. Health & Safety: Identifying risks involved in work activities and managing those risks Using appropriate infection control procedures Maintaining work areas in a tidy and safe way Reporting potential risks identified Equality and Diversity: Supporting the equality, diversity, and rights of patients, carers, and colleagues Respecting the privacy, dignity, needs, and beliefs of all individuals Personal/Professional Development: Participating in training programmes and annual performance reviews Taking responsibility for personal and professional development Quality: Striving to maintain quality within the Practice Alerting team members to issues of quality and risk Managing own time, workload, and resources effectively Communication: Communicating effectively with team members, patients, and carers Accepting messages for doctors and processing them appropriately Contribution to the Implementation of Services: Applying Practice policies, standards, and guidance Participating in audit where appropriate