Job summary The Adult Community Health Care Teams (ACHT) across Buckinghamshire are delighted to announce the vacancy for Referral Access Administrators, to cover the hours of 4.30pm to 9pm. The post will provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality-based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources. Main duties of the job An administrative assistant is required to provide telephone and data system support to the Adult Community Healthcare Teams based in Buckinghamshire. The successful candidates will be computer literate and able to use excel and word. Candidates must have an excellent telephone manner.The team delivers services to patients in their own homes and the administrator acts as first point of contact for service users and referrers to the service. You will enjoy the challenge of working in a busy environment and have the ability to stay calm under pressure. The team provides a 7-day service and therefore the successful applicant will be required to work some weekends and bank holidays. About us Listen to why colleagues think we are a great place to work - https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Date posted 09 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 434-C6767069 Job locations William Rathbone House or another community base within Buckinghamshire. To be negotiated with successful candidates. Stoke Mandeville Hospital Aylesbury HP21 8AL Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification Skills, Abilities & Knowledge Essential Confidentiality Excellent communication skils when dealing with professionals and the public Able to act on verbal and written Instructions Able to produce work to a consistently high standard Desirable Good key board skills Able to produce work to tight dead lines. An ability to prioritise own workload Good organisational and time management skills Experience Essential Experience of working in an office environment either in paid or voluntary capacity. Experience of dealing with public on the telephone. Experience participating in a research or audit project Experience of day to day staff management e.g. case allocation to Health Care Assistant Educational, Qualifications & Training Essential English Language GCSE or equivalent at C grade or above. Willingness to undertake professional development training as required (this will be funded by the Trust) Desirable ECDL Moderate knowledge of word, excel and data base skills. Person Specification Skills, Abilities & Knowledge Essential Confidentiality Excellent communication skils when dealing with professionals and the public Able to act on verbal and written Instructions Able to produce work to a consistently high standard Desirable Good key board skills Able to produce work to tight dead lines. An ability to prioritise own workload Good organisational and time management skills Experience Essential Experience of working in an office environment either in paid or voluntary capacity. Experience of dealing with public on the telephone. Experience participating in a research or audit project Experience of day to day staff management e.g. case allocation to Health Care Assistant Educational, Qualifications & Training Essential English Language GCSE or equivalent at C grade or above. Willingness to undertake professional development training as required (this will be funded by the Trust) Desirable ECDL Moderate knowledge of word, excel and data base skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire Healthcare NHS Trust Address William Rathbone House or another community base within Buckinghamshire. To be negotiated with successful candidates. Stoke Mandeville Hospital Aylesbury HP21 8AL Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)