Client Advisor Leather Goods & Accessories [FENDI London Selfridges]
Reference: FEND03775
Job title: Client Advisor Leather Goods & Accessories [FENDI London Selfridges]
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
* Engage in upselling, cross-selling, and multiple selling for all product categories;
* Monitor individual sales and achieve performance targets and KPIs set by Department Manager / Store Manager;
* Provide customer feedback on products, especially newly launched products.
Client Management
* Strengthen customer relations and nurture a loyal FENDI customer base by implementing appropriate CRM tools and mastering their usage;
* Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines;
* Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
* Perform store duties as assigned by team leaders and management;
* Correctly operate the Company Sales Management system, including stock transfer, payment, stock inquiry, and customer database input.
Stock Management
* Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines;
* Support during store stock takes and cycle counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines;
* Ensure a safe and clean store environment and implement daily housekeeping duties;
* Carry out any other duties within your capacity as reasonably required by the company.
Profile:
* Minimum 3 years’ experience in the retail fashion industry, with at least 1 year in luxury sales;
* B
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