What you do Maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management, and also • Responsible for the day to day client relationship. • Responsible for the on boarding of new clients and / or new programs for existing clients. • Responsible for the implementation and the completion of SLAs (compliance with global SLA, if any). • Responsible to establish best relationship and engaging with them to support agreed sales and maintenance strategy. • Support Account Director in the building of sales strategy and possible target clients (prospects). • Participation to the retention strategy and support cross selling /up selling initiatives. • Document internal CRM (Saleforce.com) on daily basis on assigned client. What you bring • Support tender management team for prospect(s). • Support network insurers for local tenders by coordinating with HQ, leveraging on global relationships, etc. • Ensure feedback from RfP´s in coordination with other AGB teams. • Ensure sales processes are in place and followed. • Build and maintain excellent relationship to client’s brokers. • Build and maintain excellent relationships with Network Insurers. • Provide support for Network Searches. • Report issues and / or improvement and suggest solutions to account management leader. • Management of the operational, day-to-day relationship with corporate clients • Focus on retention and consolidation of existing business and acquisition of new business for existing clients • Coordination of day-to-day service delivery to existing corporate clients, e.g.: 1. Timely delivery on quote requests within the network 2. Support with the preparation of client review meetings 3. Pre-qualification of requests from clients and prospects 4. Execution on client/prospect strategy 5. Support of network insurers with local tenders for existing corporate clients What you offer • Manage the full client’s relationship: operational and strategic. • Define the Sales strategy for the nominated client. • Set cross selling and upselling objectives on assigned client portfolio. • Execute operationally the cross selling and upselling. • Review and analysis on regular basis the client relationship. • Inform the Account Director on a regular basis about any developments and ask for guidance. • Integrate annual planning of nominated client into the Account Director annual planning. • Senior Account Manager can be asked to support or supervised work of Account Manager on demand.