Naylors is one of the UK's leading equestrian retailers. Founded in 1965, we are a forward-thinking, vibrant business operating in the equestrian, country wear, and pet retail sectors. From our huge flagship superstore in Rochdale, Lancashire, we have expanded to Nantwich, Cannock, and Kidderminster with many more sites on the cards as we drive our UK expansion forward. We also serve from our industry-leading website at www.naylors.com. We are also extremely influential on social media platforms with a collective following of over 126,000 followers.
Role Overview:
Day-to-day you will be dealing with and advising our customers on our extensive range of equestrian, country, and pet ranges. You will be part of a highly motivated and enthusiastic team dedicated to providing excellent customer service and ensuring our customers receive the best possible shopping experience whilst in our store.
Key Duties/Responsibilities:
1. Support the Store Management team lead and motivate a high performing, highly engaged team of colleagues.
2. Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
3. Uphold a store that is a safe and compliant operating environment for all colleagues and customers.
4. Deliver our financial results in line with or in excess of company targets.
5. Follow processes and policies in line with expectations.
Skills/Experience/Knowledge preferred:
1. Great role model who supports colleagues by mentoring and sharing knowledge to build a stronger team.
2. Clear, confident, and motivational communicator with excellent verbal, listening, and written communication skills.
3. Experience of effectively prioritising workload to achieve team goals and objectives.
4. A passion for customer service and a proven record of delivering excellence in this area.
5. Knowledge of local market trends, competitor activity, and the ability to identify local community growth opportunities to their Store Manager.
6. Keen interest in riding and/or the equine community.
Behaviours:
1. A positive role model that champions Naylors' vision, purpose & values.
2. Brings passion and energy to their work and uses this to create an unbeatable team.
3. Has a learning mindset, open to ideas and embracing change.
4. Demonstrates a high level of self-awareness and empathy.
5. Works collaboratively with their team.
6. Shows resilience and has the tenacity to bounce back.
7. Takes responsibility for their impact on the customer.
8. Maintains a high level of personal integrity.
9. Timely and punctual with all deadlines.
10. Deals with multiple issues whilst working under pressure.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
1. Incremental Holiday Allowance
2. Staff Discount On JD Group and other brands within the organisation
3. Personal development opportunities to learn and develop at work.
4. Discounted Memberships at JD Gyms
Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion.
Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.
Thank you again for your time.
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