CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in Heathrow. The individual will be the point of contact to the Client and Customers in supporting & driving the workplace agenda. The individual must have an exceptional interpersonal skill, with a vision for improvement and innovation, and an analytical mindset; someone who can collaborate and champion change throughout the implementation cycle and journey of workplace modernisation.
Role Summary:
Liaise with building stakeholders and business contacts in driving the Workplace modernisation strategy - not limited to but including various methods such as forums, daily floor walks, comms meetings, innovation sessions, being key contact
Manage and coordinate the making of initiatives working with onsite teams to promote and to create a forward plan.
With the support of the teams Event Planner manage/oversee all Events activities on site ensuring a seamless end to end delivery.
Support the delivery of the One Team ethos
Develop and nurture business relationships with all stakeholders across the site through these relationships, gain insights into anticipated future requirements and work these into the service delivery strategy
Support the Workplace team with delivering individual building or site wide projects and initiatives
Support the Account Manager in driving consistency and standards across the site
Act as a key point of contact for all customer enquiries and direct out to all required points of ownership
Work collaboratively with customers
Deliver value to our customers by providing top quality consultancy and acting as a trusted advisor
Establish and maintain customer relationships by promoting site activities and promoting the wider facilities teams
Manage team to ensure they deliver with the same customer focus and dedication.
Proactively work with the site team and customer to ensure innovation and continuous improvement is at the front of our delivery
Accountable for all soft services delivery on the contract including contractor delivery, reporting, meetings, HSE, compliance and auditing (internal and external)
Experience Required:
Previous experience of Workplace Experience/Building Services in a Corporate environment
Previous experience in organising, managing events and large meetings
Computer literate in MS Office Applications
Always set high standards for themselves and others
Can inspire others and support new ideas and initiatives
Can adapt to changing demands and deadlines
Good understanding of the customers' needs and takes pride in the service delivered to our customers and our customers' customers
Ability to analyse data, identify trends and convey results, deploying an action plan in a clear, concise and confident manner
Excellent spoken and written communication skills and the ability to communicate in an effective manner
Ability to think strategically and independently