Job Summary
An exciting opportunity has arisen to work as an Apprentice Ward Clerk and be part of the ward team on Amber A ward. The Apprentice Ward Clerk will be the first point of contact for patients, patient's relatives and other departments within the organisation as well as our external partners. We are seeking a caring, reliable and organised individual to provide efficient and effective clerical/administrative support to the nursing, medical and ward staff. You will support and work alongside our current Ward Clerk covering a seven-day working pattern which includes evenings and weekends.
Alongside the job role, you will be completing the Level 2 Customer Service Practitioner Apprenticeship. If you already hold this qualification at Level 2 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and applying. Please ensure you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
1. Be 18 years old or over
2. Have the right to work in the UK
3. Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
Main Duties of the Job
To provide an efficient and effective clerical support service to nursing and medical staff at ward level. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. The post holder will be the first point of contact for other departments, patient's relatives and outside agencies. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
About Us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Date Posted: 07 April 2025
Pay Scheme: Agenda for change
Band: Band 3
Salary: £27,657.60 a year per annum inclusive
Contract: Apprenticeship
Duration: 12 months
Working Pattern: Full-time
Reference Number: 162-6838-KK
Job Locations: QH Amber Ward A, Romford, RM7 0AG
Job Responsibilities:
For further information on this role, please see the attached detailed Job Description and Person Specification. The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/Qualifications Essential:
* Good basic level of education to GCSE standard with English and Maths at (minimum grade C) standard
* Good keyboard & computer skills
Experience/Knowledge Essential:
* Awareness of patient's needs within acute hospital setting
Desirable:
* Knowledge of Careflow
Skills/Abilities Desirable:
* IT skills incl. common software packages, i.e. Windows/Excel
* Previous experience as a ward clerk or Similar Clerical Post
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship:
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Employer Name: Barking, Havering and Redbridge University Hospitals NHS Trust
Address: QH Amber Ward A, Romford, RM7 0AG
Employer's Website: https://www.bhrhospitals.nhs.uk/
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