As a Marketing Executive for Payment Services, you will play a crucial role in supporting the development and execution of our customer communication strategies. Focusing specifically on card payment services, you will be responsible for planning, developing, and deploying multi-channel marketing campaigns - utilising email, SMS, website, social, and direct mail communications to engage existing customers and prospects. This role will directly contribute to the company’s goals for new business acquisition, cross-selling, churn reduction and customer retention through targeted, timely, and relevant communications. What you’ll be doing Campaign Execution : Collaborate with internal stakeholders to develop and implement marketing campaigns promoting Card Payment Services across multiple channels (email, SMS, website, direct mail, print, social). Campaigns will include new business to prospects, cross-sell to existing Clear Business customers who take other services, and new product/proposition launches. Audience Segmentation : Use customer data and insights to segment audiences and tailor communications and propositions to different customer profiles and needs, improving the effectiveness and relevance of the messaging. Content Creation & Development : Support the creation of compelling content that highlights the benefits of Card Payment Services, ensuring our proposition(s) resonates with key customer segments. Leveraging Marketing Automation : Work alongside CRM experts in the team to leverage Salesforce Marketing Cloud for building and automating email campaigns. Stay updated on platform capabilities and best practices to continuously improve automation and effectiveness. Cross-functional Collaboration : Work closely with Marketing, Commercial, Legal & Compliance, Customer Care and Operations teams to ensure all communications are aligned with company objectives. Creation of sales collateral for BDMs and operational colleagues. Maintain close liaison with Legal and Compliance teams to ensure all campaigns and materials adhere to regulatory and company standards. Performance Analysis & Optimisation : Track, analyse, and evaluate the success of campaigns using data insights. Continuously optimize messaging, targeting, and delivery to improve campaign outcomes and support business objectives. Perform all activity within regulatory standards, GDPR and company processes, policies and procedures. What does success look like? Improve Marketing Campaign Effectiveness: Drive higher engagement in dynamically driven Salesforce campaigns. Regularly report on key performance metrics such as open rates, engagement, conversion rates, and overall impact on business objectives. Drive New Business: Support the acquisition of new customers through targeted Card Payment Services campaigns. Enhance Cross-Selling: Increase awareness and adoption of Card Payments Services within the existing customer base. Improve Retention: Boost customer loyalty and reduce churn through effective communication strategies. Your experience A minimum of 1-2 years’ experience in a marketing role within financial services (ideally in a B2B environment). Experience in managing and optimising multi-channel marketing campaigns & customer communications. Ability to demonstrate the impact of previous marketing campaigns and customer communications - for both marketing and business goals – as well as acting upon results to recommend and implement changes. Experience of working in an FCA regulated environment (desirable) Proficiency with a CRM platform to populate email templates – Salesforce Marketing Cloud or Pardot is preferable. Demonstrated experience in collaborating with multiple teams, ensuring alignment and effective project execution. Ability, and experience, in influencing and managing stakeholders – including senior leaders within a business Our Story Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies. Why Choose Clear Business? At Clear Business, we don’t just do jobs, we do careers. We’ve got ambitious growth plans, and our people will grow with us. So, we’ll give you everything you need to develop and succeed. That means things like flexible working, a totally transparent rewards structure, a diverse and inclusive workplace, and the control to drive your own career and shape your own opportunities. Clear Business is a great place to work, made better by you. In return for your hard work, you’ll get It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy. Pension contributions and life assurance coverage. Generous discounts at numerous high street and online retailers. 25 days of annual leave, increasing to 28 days based on tenure. Enjoy your birthday off every year. Ability to purchase up to 10 additional holidays and sell up to 5 days per year. Cycle to work and travel loans for people wanting a greener commute. Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice. The important extras Hybrid working model: the choice to work remotely for three days. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a complimentary gym, free parking, a subsidized café, and an on-site bar for post-work drinks, quiz nights, and social gatherings. Full time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘ Apply ’ today to take the next step in your career. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. LI-JC1 Our Story We are one of the UK’s leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Our Locations Our Benefits Hybrid Working Competitive Salary Learning and development programmes Rewards Hub Employee Assistance Programme Holidays Lifestyle policies Volunteer Leave Documents