Senior Manager, EMEA Benefit Operations
Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.
Position Purpose
The EMEA Benefits Operations Senior Manager plays a pivotal role in overseeing and managing the delivery of a diverse range of benefits across the EMEA region. This position is essential for providing leadership in benefit operations with their team, instilling a continuous improvement mindset, and having an excellent project management skillset. The role will also have a focus on data-driven analytics, leveraging data insights and metrics to identify opportunities for process streamlining and automation.
This position requires fostering effective stakeholder management and communication skills to build relationships with cross-functional teams both regionally and globally, ensuring excellent service for our EMEA customers.
Key Responsibilities
1. Provide subject matter expertise to the team by providing clear prioritization, assigning tasks and responsibilities, and monitoring outcomes.
2. Focus on data metrics to ensure the team delivers on service level agreements and analyze trends that can support opportunities for automation.
3. Lead and collaborate on projects to ensure successful outcomes for the region, including open enrollments and country, regional, and global initiatives.
4. Proactively look for opportunities for process improvements and automation in our benefit delivery to our customers.
5. Accountable for robust compliance controls in the region’s benefit processes that will support audits and compliance requests.
6. Collaborate with the Benefit Centre of Expertise and Service Delivery Management on operationalizing benefit offerings in the region to reduce manual actions and streamline processes.
7. Oversee regional escalations, ensuring stakeholders are kept informed of issues and incidents, and support their Senior Specialist in the resolution.
8. Manage the region’s knowledge documents to ensure the team is updating documentation and providing further insight on benefit processes.
9. Establish and uphold high-quality standards in benefit operations to ensure exceptional service for our EMEA customers.
Required Skills
1. Benefit expertise within health, welfare, and retirement programs.
2. Leadership of a regional team.
3. Collaboration and influence with multiple stakeholders regionally and globally.
4. Project Management.
5. Data-Driven & Analytical Skills.
6. Vendor Management.
7. Customer-focused.
8. Communication and presentation skills in simplifying complex benefit topics.
Ideal Candidates Would Also Have
1. Bachelor’s degree or equivalent.
2. Experience working with: Workday, ServiceNow and Benefits Enrollment Platform (Mercer Darwin or other).
3. Language Requirement – English (other language is a plus).
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