Receptionist
We are currently seeking a professional and friendly Receptionist to join our team at The Baileys Hotel London. As a Receptionist, you will be the first point of contact for our clients, guests, and visitors, ensuring they have a welcoming and smooth experience. You will play a key role in providing administrative support to the team and assisting with day-to-day operations.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal-opportunity employer.
Duties and Responsibilities:
* Greet guests and visitors in a professional and friendly manner
* Answer and direct phone calls, taking messages when necessary
* Manage the front desk, ensuring a tidy and organized environment
* Handle guest check-ins and check-outs efficiently
* Maintain accurate records and files.
* To assist and communicate with all departments ensuring a smooth stay for guests.
* At the end of each shift ensure that all relevant information is communicated to the next shift and daily occurrence log is completed.
* To handle reservations in the correct manner, ensuring all relevant details are taken.
* Ensure all guest inquiries are handled promptly and professionally
* To carry out any other reasonable duties as requested by the member of the Management Team.
In return, we offer:
* Social Events, Wellbeing and Team Activities
* Training and development
* Cash Health Plan cover option available
* Pension Salary Sacrifice Scheme
* Career development and salary reviews
* Interest free Season Ticket Loan Scheme
* 1 Volunteer Days per year (fully paid and in addition to your annual leave)
* Complimentary meals prepared for you by our chefs
* Length of Service related holiday scheme
* My Millennium discount perks
* Discount on Accommodation worldwide and 50% Food and Beverage Outlets
* Life Assurance
* Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
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