If you’re looking for your next step within Customer Service then this could be a great opportunity for you. This is a Monday - Friday position, working 37.5 hours a week What you’ll be doing: You will be handling our customer enquiries via email, letter and telephone, providing a great customer experience. The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships. Demonstrate care and empathy for our customers and their needs when handling customer enquiries. Achieve high standards of quality, efficiency, and productivity. Build and maintain relationships through the delivery of customer requests within timeliness standards set. Take personal responsibility for meeting deadlines and resolving customer concerns. Demonstrate adherence to customer focus and conduct policy. Demonstrate flexibility and collaboration towards meeting customer and business needs. What we’re looking for: Customer centric mind set and experience of working in customer service / administration. Ability to work to a high level of accuracy and deliver the best customer service. Demonstrate a flexible approach towards changing business needs. Professional attitude. Good IT skills. Good standard of education - Maths and English GCSE grade C What’s in it for you? A very competitive basic salary plus benefits. 23 days’ holiday (rising to 27) plus Bank Holidays, with the opportunity to buy extra leave. Company matched pension, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more. Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.