Job Type: Permanent.
Location: This role is based at our Norwich office and is office based.
Flexible working: This is a full-time role. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: Wednesday 22nd January
Salary and benefits: £23,000-£24,500 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we?
We’re the UK’s largest long-term savings and retirement business, offering a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. We’re a FTSE 100 organisation tackling key issues such as transitioning our portfolio to net zero by 2050.
The role
You will handle customer queries via phone, post, and email to ensure the best experience for our customers. You will resolve customer queries accurately and effectively, taking inbound calls and making outbound contact with customers, tailoring your approach to their needs.
You will build valuable customer relationships by understanding customer and intermediary needs while aiming to deliver the right outcome. You will ensure all customer security checks are performed and identify potential problems, taking suitable action to correct or escalate any issues.
What are we looking for?
* Excellent communication skills with strong attention to detail and ability to multitask.
* Process-driven with a keen eye for detail.
* A passion for customer service with a commitment to deliver on your promises.
* Computer literacy and willingness to learn new systems and technologies.
* No requirement for any contact centre or financial services experience as full and ongoing training will be provided.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
This role is in scope of the transformation of our Reassure business by 2026.
We are extending our existing strategic partnership with Tata Consultancy Services (TCS), meaning that over the next two years, we’ll be moving our customers to a new technology platform, and some roles will transition to TCS’s UK subsidiary, Diligenta.
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