Location: Cookstown Start Date: ASAP Duration: Initially 51 weeks Hours: 37 hours per week, Monday to Friday, 9:00 AM to 5:00 PM Rate of Pay: £12.59 per hour
Job Overview
We are seeking a highly motivated and organised Administrative Officer to join our team in Cookstown. This role offers the opportunity to work in a dynamic environment where you will play a vital role in supporting claimants and contributing to the smooth operation of administrative processes.
Key Responsibilities
Setting Direction:
* Motivate claimants to enhance their digital skills and independently manage their digital accounts.
* Encourage the use of online channels, helping claimants understand the benefits.
* Provide clear direction and support to claimants, ensuring a positive impact on their employment journey.
* Understand and appreciate the full claimant journey to provide effective support.
Engaging People:
* Take accountability for personal development and utilise available learning tools.
* Build strong working relationships with colleagues, external delivery partners (e.g., HMRC and NIHE), and claimants.
* Support seamless handoffs between teams and foster collaboration.
Delivering Results:
* Work within a multifunctional team to provide both front and back office support.
* Act as the first point of contact for claimant queries, ensuring information is accurately gathered and processed.
* Conduct interviews with claimants, confirm identities, and update systems accordingly.
* Assist claimants in managing job search activities and provide financial support guidance.
* Handle challenging customer situations with professionalism and signpost claimants to relevant resources.
Corporate Responsibilities:
* Maintain the security and integrity of claimant information.
* Prevent fraud and error through proactive referrals and adherence to security protocols.
* Follow health and safety procedures and contribute to business continuity plans.
Essential Criteria
* 5 GCSEs, including Maths and English (Grade A-C) or equivalent Level 2 qualifications.
* Candidates must successfully pass an Access NI Check.
How to Apply
To apply, please submit your CV to or apply directly below
TheRecCoBelfast