Position Overview
Join us as a Guest Services Co-ordinator at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
To provide an exceptional guest experience, by anticipating guests’ needs in an intuitive manner and ensuring a seamless service is delivered from arrival through to departure.
What you'll get
1. Complimentary nights with breakfast within Dorchester Collection
2. 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
3. Very generous Employee Introductory Scheme offered
4. Team members' awards and incentives schemes
5. Contributory pension scheme entitlement from date of commencement
6. Life assurance cover for all team members
7. Uniform laundered complimentary
8. Complimentary meals whilst on duty at our team members' restaurants
9. Complimentary Internet at allocated computers in team areas
10. Interest free Season Ticket Loan
11. Occupational Health, including subsidized massage treatments and health clinics
12. Complimentary Eye Test for VDU users
What you'll do
13. To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home.
14. Check in/out and rooming according to the Coworth Park standards.
15. To liaise with guests prior to arrival to gather poignant information to make their stay more comfortable.
16. To drive buggies in a safe manner around the estate.
What you'll bring
17. Passionate about hospitality and delivering a luxury 5* service to our guests
18. Would like to work in a 5* hotel environment
19. Eager to learn and develop
20. Experience of Opera
21. Good written and spoken English