Customer Service Advisor based in Edinburgh, EH3 (Hybrid)
Offering £25,106 per annum
?Full time, permanent opportunity
?Start Date: February 2025
We are thrilled to announce an exciting new opportunity with our client, one of the nation's most successful e-commerce businesses! Due to their incredible business growth, we are now recruiting for a Customer Service Advisor to join their dynamic team. They have an excellent progression plan in place along with many other company benefits.
?The Role:
1. Engaging with customers through many contact channels you will also liaise with network partners and supplier's.
2. Handling customer queries via phone, email, social media and live chat.
3. Providing product and service knowledge in a confident manner, ensuring our customers are getting the best service and ensuring their journey is smooth and streamline.
4. Proactively supporting customers who may have ordered the wrong items and assisting them to find a more suitable solution and supporting in selecting a suitable alternative.
5. Liaising close with their Supply chain teams.
6. Contacting customers to advise on delays with orders and working to find a solution for them.
7. Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.
8. Raising Purchase Orders, Claims, and various other ite...