Major Recruitment Oldbury are delighted to be recruiting for a professional, forward thinking organisation in the Tamworth area, who are actively seeking an experienced Customer Service Coordinator to join their busy office.
Duties and tasks will include:
* Manage all inbound customer service enquiries via phone, email, and CRM system, ensuring a professional and efficient response.
* Triage enquiries to the appropriate departments, including Account Managers, Customer Success Teams, and Technical Support, while handling general enquiries independently.
* Maintain customer relationships by building rapport and ensuring a high level of customer satisfaction.
* Conduct customer satisfaction surveys post-delivery or service and follow up on feedback.
* Assist the sales team with preparing and sending small quotations and managing follow-up communications.
* Support the Sales Order process, including creating Sales Orders, Purchase Orders, and tracking orders through to delivery and invoicing.
* Maintain and update CRM records, ensuring customer data is accurate and up-to-date.
* Assist the Office Manager with administrative tasks such as invoicing, credit control, and expenses management using Xero finance system.
* Approve supplier invoices and manage office supplies, including stock levels for stationery and product inventory.
* Manage central email inboxes, ensuring emails are dealt with promptly or forwarded to the relevant person and filed appropriately.
* Support the HR function by maintaining employee records, including holiday and absence records.
Candidates welcome to apply for the role will have the following:
* Minimum 1-year experience in sales order processing or a similar administrative/customer service role.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
* Excellent phone manner and communication skills, both written and verbal.
* Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
* Experience with Xero or similar accounting software is desirable.
* Ability to work independently and as part of a team, demonstrating initiative and proactive problem-solving skills.
Hours of work: Monday to Friday 9am to 5pm.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
* Company pension
* On-site parking
Schedule:
* Day shift
* Monday to Friday
Experience:
* Phone etiquette: 1 year (required)
* Microsoft Office: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
Reference ID: KLCSCT
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