Ever wondered if your employer is monitoring your work computer?
Organizations make huge investments every year to keep their laptops and servers online, secure, compliant, and usable from anywhere. This is called "device management".
tldr; Fleet Device Management Inc. is a recently-funded Series A startup founded and backed by the same people who created osquery, the leading open source security agent. Today, osquery is installed on millions of laptops and servers, and it is especially popular with enterprise IT and security teams.
Your primary responsibilities
* Leverage technical expertise to assist Customer Success and Engineering to refine Fleet's troubleshooting processes and ensure seamless access to documentation and the Fleet repo.
* Deploy Fleet on your own in complex environments to gain firsthand insights into the customer experience and proactively identify areas for improvement.
* Work hand-in-hand with Customer Success by participating in calls with customers to discuss support issues, diagnose challenges, propose solutions, and drive long-term adoption.
* Be the first line of defense in customer Slack channels for any reported problems, how-to questions, feature request intake, and bug report filling.
* Strong attention to detail and can act as an encyclopedia of knowledge about how Fleet works - our customers represent a wide range of needs across many different use cases. Be adaptable to learning new things quickly and then share this knowledge with others.
* Excellent communication and collaboration skills, with the ability to work closely with customer success, engineering, and product teams.
* A customer-centric mindset, focusing on delivering value and a positive user experience.
Minimum Qualifications
* Experience: 2-3 years of work experience supporting Windows, Linux, and MacOS devices. Experience with AWS, SQL, Redis, Terraform, and osquery.
* IT background, experience with device management solutions like Fleet, Intune, Jamf Pro, Workspace One, etc.
* Communication: You are outgoing, customer-facing, and enjoy problem-solving while assisting external stakeholders.
* Openness: You are flexible and open to new ideas and ways of working.
* An excellent understanding of macOS, Windows, Linux and core services like Autopilot, ABM/ASM, MDM, ADE, APNs, syslog, etc.
* Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus.
* Experience working with enterprise customers to help resolve complex technical issues.
The salary range for this role is $48,000 - $480,000. Fleet provides competitive compensation based on our compensation philosophy, as well as comprehensive benefits.
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