Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.
Job overview
An exciting opportunity has arisen for a Band 4 Senior Clinical Administrator to join the Memory Assessment and Therapy Service based in Bury St Edmunds.
Efficient time management and good planning is crucial to this role to allow the best quality of service for our patients and clinicians.
The Memory Assessment Service West is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout their memory assessment process. The team is comprised of a Psychiatric Consultant, Clinical Psychologist, Clinical Associate Psychologist, Occupational Therapists, Non-medical prescribers, nurses and clinical support workers, and excellent admin support.
The service is proud of being dynamic, responsive and proactive to the changing needs of the local population and its service users. The team is embracing the opportunity to be part of a Suffolk-wide Memory Assessment Service offer wherein services in both East and West Suffolk are aligned and accredited to the same standard of quality of care. This is a fantastic time to be part of the development of this ambitious new plan.
Main duties of the job
As part of this role you will provide support for the Clinical Team Leader, nursing staff and Medics whilst overseeing that the daily administrative procedures run smoothly, and data is kept up to date in an accurate and timely manner.
You will need to have an understanding of the importance of HR procedures and will have supervisory responsibility for a small number of the admin in the team.
Preferably, you should have experience of patient software system - SystmOne, support will be given. It is essential to have good typing skills and a good knowledge of Microsoft Word, Excel and Outlook.
Knowledge or experience of NHS working would be desirable. Applicants must have the ability to work to tight deadlines, to demonstrate clear and effective communication skills, and apply attention to detail whilst maintaining confidentiality and professionalism at all times.
Working for our organisation
Benefits:
Benefits included with this role are:-
* NHS pension
* A comprehensive in house & external training programmes
* Career progression
* Starting annual leave of 27 days per annum increasing to 33 days per annum, based on length of service (plus paid bank holidays)
* Staff physio service
* NHS discounts and many more.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.
Detailed job description and main responsibilities
* Provide secretarial / administrative support to the clinical team, ensure the workload is prioritised to ensure patient safety and meet quality standards.
* Tasks from the CTL - this includes, HR form changes, updating the electronic system ESR, room bookings and cancellations, any ad hoc tasks, away day attendance/preparation, note taking.
* Taking minutes for meetings and attending meetings as required.
* Note taking for investigations, organising and sending letters and reports.
* Typing up letters and reports for Medics, including audio typing.
* Supporting and engaging with HR procedures.
* Keeping personnel files up to date.
* Line Management to provide supervision, support appraisals and training to a number of identified (lower banded) admin staff.
* Deal effectively with patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives.
* Manage and re-arrange team appointment systems and diaries.
* Complete audits as required.
* New starters - provide support and access to IT systems.
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Experience
Essential criteria
* Ability to work with senior members of staff across a large organisation.
* Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
* Working on own initiative without supervision.
Desirable criteria
* Staff supervision / appraisal process.
* Knowledge of electronic trust system.
Skills
Essential criteria
* ICT skills including Microsoft (especially word processing, spreadsheets and presentations, e.g. Word, Excel, PowerPoint) or equivalent.
* Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
* Audio typing/advanced keyboard skills.
Qualifications
Essential criteria
* NVQ 2 Customer Services or working towards.
* NVQ 3 Business Administration or equivalent or willing to work towards.
* Pitman/RSA III Typing / Word Processing or equivalent secretarial experience at advanced level.
Desirable criteria
* Knowledge of Trust electronic system.
* ECDL.
EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Job Description (PDF, 501.5KB)
* Values Based Recruitment - Candidates Guide (PDF, 360.6KB)
* Reasonable Adjustments - NSFT (PDF, 197.5KB)
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