Leasing and Administration
* Conduct viewings to prospective tenants
* Process and respond to lettings enquiries
* Understand the local rental market
* Respond to email/phone enquiries
* Update social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.) on a weekly basis
* Process resident applications including completion of background and credit checks
* Assist with deposit protection scheme set up and releases
* Assist with preparation of check-in and check-out reports
* Assist with move in/move out customer journey procedures
* Assist with the collection of rents, ensuring collection and deposit on a timely basis
* Utilise the property management system (Yardi) to record various transactions and operating reports as required
* Assist with market surveys and "open houses"
Customer Service
* Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors.
* Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs.
* Always seek ways to exceed residents' service expectations
* Ensure resident issues and service requests are addressed within 24 hours
* Assist in promoting a neighbourly and community atmosphere including participating in the resident events programme.
Property Upkeep
* Comply with regular fire safety and health and safety standards
* Assist in undertaking scheduled flat inspections and recording of same
* Day to day assistance in management of reactive maintenance and defects
* Adhere to business operating processes, systems and standards
* Assist in monitoring compliance with planned and reactive maintenance procedures
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