Work Flexibility: Hybrid
Job Mission / Purpose:
To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.
Key Activities & Responsibilities
* Ensure monthly meetings are scheduled with Marketing/Events
* Ensure Contracts are stored efficiently and in line with GDPR regulations
* Regular meetings to support Assoc manager as deputy where necessary to ensure workload is even and capacity used effectively.
* Regular review of processes to ensure updates to any regulations, compliance policies are updated.
* Faculty Management – work with the event coordinators
* Divisional Needs Assessment
* HCP Contract Process Management
* Faculty Payment Process – work with the invoice specialists
* Ensure all HCP contracts are in line with legal, financial and compliance regulations
* Maintain understanding of relevant regulations and laws, including MedTech Code
* Establish Divisional and Country alignment for all contract related processes
* Interacting and advising business units on compliant HCP Consultant activities
* All CAPS work for contract creation
* Support with KPI management for the manager
* Support with continuous process and tools improvement reviews
* Mentor and supervise the team members where relevant with the completion of all contract submission
Education
Essential:
* College equivalent qualifications
Desired:
* Bachelor’s Degree desired but not essential
Experience
Essential:
* 4+ years of Customer service or relevant experience
Desirable:
* Fluent and skilled in English (native level)
* Work experience in a Medical Device/Pharmaceutical company
* Knowledge of MedTech Europe Compliance
* Sound excel knowledge
* Experience with contract management and processing
Competencies & Behaviors
* Highly organized
* Ability to multitask
* Process focused
* Strong interpersonal Skills
* Strong communication skills (written & verbal) at all levels
* Ability to manage professional relationships with both internal and external stakeholders
* Hard working and flexible
Travel Percentage: 30%
#J-18808-Ljbffr