Customer Service Assistant (Job ref: EXE001) Fixed Term Contract until 31st March 2026 Location: Exeter Library Do you enjoy helping others? Exeter Library is seeking two dynamic Customer Service Assistants to join our team. We are more than just books—we are a committed community and cultural hub. You will play a key role in helping customers at every stage of their lives to get the most out of our services. It’s hands on and full of variety, with no two shifts ever being the same Responsibilities: Delivering a friendly, personable service to customers whilst helping them with their diverse reading and information queries. Using your excellent IT skills to help customers access our digital library services and connect to the wider world through our customer PCs or their own devices. Delivering events and activities that inspire a love of reading, learning, and creativity with customers of all ages, including the beloved Bounce and Rhyme sessions held every Tuesday and Thursday. Unleashing your creativity and developing your event planning and marketing skills by helping colleagues to plan and promote events and activities built with the local community in mind. You don’t need qualifications or previous library experience to join us – we’ll give you all the relevant training you’ll need. It’s your passion for helping others, strong IT skills, and your excellent organization skills that are more important to us. This is an opportunity to develop your skills and experience in a customer-facing role. Job Types: Part-time, Fixed term contract Pay: £12.00 per hour Expected hours: 28 per week Benefits: Company pension Health & wellbeing programme Sick pay Schedule: Monday to Friday Weekend availability Work Location: In person