Job Description
Below is a detailed list which includes, but is not limited to, the Parts Pro / Customer Service basic job requirements and essential duties, responsibilities, and expectations.
* From time to time, your supervisor may require you to perform other tasks not indicated on this list.
Job Requirements:
* Minimum 2 years of Parts Experience
* Good computer skills including the ability to learn several software applications
* Must be able to communicate fluently in the English language.
* Strong attention to detail and accuracy
* Mechanical and Technical aptitude and/or experience
* Knowledge and/or experience with industrial and automotive parts
* Direct experience with ground support equipment would also be considered an advantage
* Previous experience with order processing/ Quotations/ Customer Service for clients
* Experience interacting with clients
* Strong command over Excel
* ERP Experience
* Buying of Parts
* Expediting of Parts
Essential Duties, Responsibility, and Expectations:
* Maintain clean, professional appearance at all times.
* Reliable and maintains excellent attendance and punctuality.
* Able to work effectively in a team environment as well as independently
* Able to self-motivate in a fast pace, multi-tasking environment
* Perform cycle counts as requested.
* Follow Standard Operating Procedures (SOPs)
* Correctly create Sales Orders and generate Invoices for all parts dispensed and sold.
* Source parts for customer with local/international suppliers
* Keep track of time to respond and other KPI`s and actively work on improving them
* Complete all duties assigned by OPS Supervisor and/or manager
* Picking up parts, put away received parts, collect transfer parts, create RMA, making images and etc.
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