Microsoft Dynamics CRM Systems Manager
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At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Group Head Office Division, located in Wooslington is looking to recruit a Microsoft Dynamics CRM Systems Manager to join the Division’s IT department.
The Role
Principle accountabilities of the role include:
* Oversee the daily functionality of the Microsoft Dynamics CRM system, ensuring smooth operation and troubleshooting issues.
* Manage users, privileges, and license allocations to meet business requirements efficiently.
* Manage and review the relationship with external suppliers to support maintenance and improvements.
* Work with key stakeholders to lead CRM functionality development projects and test upgrades. Collaborate with the Head of Development on system integrations.
* Ensure data migration, quality, and integrity between systems, adhering to data protection regulations.
* Support colleagues in data extraction and reporting processes.
* Maintain up-to-date Microsoft Dynamics knowledge, implement necessary system changes, and monitor updates for digital security.
Experience, Qualifications and Skills
Experience
* Experience in maintaining and enhancing Microsoft Dynamics systems.
* Experience leading large-scale Microsoft Dynamics transformation projects.
* Expertise in customizing and delivering Dynamics solutions in areas such as Customer Service, Sales, or Marketing.
Qualifications and Training
* Bachelor's or Master's Degree in Computer Science, Engineering, Information Systems, or a related field.
* Relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Skills and Aptitude
* Skilled in gathering requirements, analysing problems, designing systems, and conducting acceptance testing.
* Proven ability to engage stakeholders effectively and deliver comprehensive training and support tools.
* Enthusiastic, self-driven, and solutions-oriented mindset.
* Strong interpersonal skills with the ability to influence, persuade, and collaborate effectively.
* Exceptional numeracy skills and proficiency in verbal and written communication.
* Keen attention to detail, with a methodical and disciplined approach to investigating and resolving issues.
The Role and Working Conditions
* Office based role with some flexibility required with regards to working hours and some remote working as and when required.
In return we can offer you:
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- Free on-site gym
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
We reserve the right to close this vacancy if a large volume of applications are received