Company Description Our mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you As part of our team you will have: · Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) · Discounted hotel rates all over the world in Accor Hotels · Continuously learn and develop yourself with our Accor Academy · Support your wellbeing in your professional and personal lives · Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries · Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potential Job Description • Maintain complete knowledge of the following (to include but not limited to): - All hotel features / services, hours of operation - Hotel function space, entertainment options, menus and floral decoration options - Hotel safety guidelines and evacuation plan - Scheduled daily group activities • Maintain high level of knowledge of competitors’ product • Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure • Liaise with banquet team to ensure correct set-up of function to meet clients’ needs • Arrange site inspections for potential clients • Promote positive relations with guests and attend to all requests expediently and courteously • Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management • Follow-up with in-house events to ensure on-going service to the guest • Develop professional relationships with key players in the designated Market segment to build business • Maintain good relationships with counterparts at competing hotels • Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue Qualifications Skills / Qualities Flexibility, Responsive, Service minded and guest oriented, A thorough and methodical approach, Ability to identify problems, Attention to detail, Dynamic, Additional Information Your experience and skills include: Ability to work well under pressure in a fast paced environment Ability to work cohesively and collectively as part of a team Add diplomas/certifications required if needed Must be eligible to live and work in the United Kingdom