1. Maintains up-to-date and accurate databases for systems used in Imaging and be aware of all interfacing systems. 2. Extracts data from current databases to support NBT business initiatives. 3. Ensures that all requests for assistance, by telephone, e-mail or in person, are handled promptly and effectively. 4. Provide general and first-line technical resolutions to patients, imaging staff, NBT and external agencies problems. 5. Provide advice, information and training for imaging staff, NBT and external users unable to access specific applications. 6. For all requests that cannot be directly resolved, provides an effective interface at the highest level between imaging and suppliers; ensures that fault diagnosis, priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved. 7. Enforce Data Protection and Information Security Policies are adhered to by users and any advice given as required. 8. Advises and assists colleagues in the provision of services, both internal and external. 9. Arranges site visits by suppliers to resolve persistent or high impact problems. 10. Provide feedback of problem progress on a regular basis to relevant individual or service areas. 11. To maintain appropriate documentation and logs relating to the PACS Systems. 12. To equally share the 24/7 on-call service with the Manager and designated Radiographers to ensure continuity of service, assisting the Radiographers if they have issues they cannot deal with. 13. Lead the PACS team ensuring all work is completed efficiently and promptly. 14. Assist the imaging PACS team with any issues they are unable to resolve. 15. Create and update workflows and SOP (Standard Operation Procedures), ensuring the new/updated workflow is followed by the imaging PACS team. 16. Integrates new imaging equipment to the PACS, (Picture Archiving and Communication System), testing to ensure the workflow completes from beginning to end. 17. Allocates accounts and gives initial training on the imaging systems, for both NBT and external users. 18. To undertake any other duties assigned by the Imaging Services Manager and Imaging PACS Manager.