Operations Administrator
Our client is a dynamic and family-run engineering company based in the Northeast of England, known for their commitment to quality and excellence in the field. They are currently seeking a highly organized and experienced Operations Administrator to join their team. This role will report directly to their seasoned Divisional Manager and will play a crucial part in ensuring the smooth operation of their business.
Responsibilities:
Order Process Management:
* Oversee the administrative aspects of the order process, including quotes, sales orders, and purchase orders.
* Ensure accuracy and efficiency in processing orders to meet customer expectations.
Engineering Works Planning:
* Collaborate with customers to plan engineering works and coordinating schedules to meet project timelines.
* Ensure that Engineers have the necessary equipment and resources to execute projects successfully.
Customer Queries:
* Address and resolve customer queries promptly and professionally, maintaining a high level of customer satisfaction.
Administrative KPIs:
* Lead the office team in achieving key performance indicators (KPIs) related to administrative tasks and order processing.
Team Leadership:
* Provide leadership to the office team, fostering a collaborative and efficient working environment.
* Mentor and manage team members to ensure optimal performance.
Qualifications and Experience:
* Previous experience in an engineering role, ideally with a focus on overhead cranes.
* Proven experience in an operations administrator role, demonstrating strong organizational and multitasking skills.
* Experience in managing people, with the ability to motivate and lead a team effectively.
Key Skills:
* Strong organizational and time-management skills.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office Suite and other relevant software.
* Familiarity with engineering processes and terminology.
How to apply:
If you have the relevant experience and skills for this role, our client invites you to submit your CV.
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