About the company
Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked among the top 20 large UK care home groups for our exceptional care and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment.
We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work and our sector-leading Glassdoor rating. We are also a Real Living Wage employer, ensuring that we reward and value dedication.
We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first.
About the role
We’re a family-owned national care home and home care operator, rated as one of the UK’s top 20 large care home groups.
As part of a strategic move to improve our customer service, we are looking for an additional talented Care Sales Administrator to be based in our Lowestoft office, Suffolk.
The Role
* Answer calls from inquirers seeking information about our care homes and home care services, arranging show rounds or facilitating assessments by our Home Care Coordinators.
* Record information about the family/prospective resident or client on our CRM system.
* Call inquirers for feedback after home visits or assessments.
* Develop knowledge about our services across the country to answer inquiries effectively.
The Customer Service & Care Advisor will be required to work standard hours, which will include weekends.
Reports to: Marketing Director
Key duties and responsibilities
* Be a good listener with a passion for helping people.
* Have a confident, empathetic telephone manner and a broad understanding of the sales process.
* Handle care inquiry calls, emails, and Live Chat inquiries for our elderly care homes.
* Take ownership of every inquiry, answering questions about homes and care requirements, arranging home visits, and conducting follow-up calls.
* Possess working knowledge of Microsoft Excel and Word and the ability to understand new systems quickly.
Skills and attributes
* Proven customer service orientation and ability to work well with others.
* GCSE English and Maths at grade C or above.
* Previous experience in a sales environment.
* Confident communicator and good listener.
* Excellent IT skills, including knowledge of Microsoft Excel and Word.
* Passion for helping people.
* Experience in building effective working relationships.
What will you gain?
We offer a comprehensive induction programme, paid training, and opportunities for progression within the company.
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