Main area Bristol Royal Infirmary Grade Band 3 Contract Fixed term: 14 months (Until 31st of March 2025.) Hours Part time - 30 hours per week Job ref 387-M-3124-IB
Site Bristol Royal Infirmary Town Bristol Salary £24,071 - £25,674 pa Salary period Yearly Closing Today at 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
We are looking for an enthusiastic, highly motivated, flexible and organised person to join the Hepatology team at the Bristol Royal Infirmary. If you enjoy working with a wide variety of people, enjoy new challenges and meet tight deadlines, we want to hear from you.
The post holder will require excellent communication skills, the ability to work under pressure and good organisational/interpersonal skills. They should also be able to independently manage their own workload.
This is a part time, band 3 post working 4 days per week. The role is split between 3 days of administrative support for the Hep C team and 1 day of administrative support for the new ED BBV Opt Out testing scheme.
Main duties of the job
1. To be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.
2. Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders.
3. To act as a point of contact for queries from clinical and non-clinical staff relating to the CQUIN.
4. Liaise with clinical and non-clinical teams across the Trust via telephone and email.
5. To show a caring and professional approach towards patients, relatives and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
6. To organise weekly departmental CQUIN project meetings including compiling the agenda, taking minutes and maintaining the action log.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
* IT Skills or qualifications to ECDL/RSA standard.
Knowledge and Experience
* Experience of interpreting and extracting information from paper and electronic records including use of clinical information systems.
* Experience of working with computer systems.
* Experience of working as part of a team and on own initiative.
* Experience of NHS working and working with multidisciplinary teams.
* Experience of dealing with the public.
Skills and Abilities
* Able to empower others.
* Organisational skills.
* Knowledge of clinical services.
* Ability to identify and implement service techniques.
* Confident and approachable style.
* Resilience and ability to deal with difficult situations.
* Credible with staff at all levels.
* Methodical and reliable, with attention to detail and accuracy.
* Self-motivated, enthusiastic and approachable.
* Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop the role.
* Exhibits diplomacy and interpersonal skills with ability to interact with people of all levels and backgrounds.
* Ability to gain influence and motivate people to achieve progress.
* Professional in appearance and approach.
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
Important: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts.
Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
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