Venner Shipley is a leading European full service intellectual property firm. Our team of patent, design and trade mark attorneys, alongside our IP litigation and licensing team work with clients across a wide range of industries including major international corporations, global brands, universities and SMEs. With a total headcount of over 230, including 46 partners, we operate across six UK offices — in London, Cambridge, Guildford, Manchester, Tunbridge Wells, and Oxford — as well as offices in Munich and Alicante.
We are looking for an experienced, technical, and personable IT Support Analyst to join our support team of 3 people (based in London) providing support to all users. The IT department consists of 13 people.
Key Duties and Responsibilities
* To provide support for the following offices – London, Cambridge, Guildford, Manchester, Munich and Tunbridge Wells. This includes assisting users when they are in the office and working from home.
* Hardware support including PCs, Laptops, Meeting Rooms (Zoom Rooms and general rooms) and MFDs.
* Software support including MS Office / Office 365, Zoom and Zoom Phone, Teams, DMS, Adobe, InterAction.
The ideal candidate will be able to empathise, adapt and have excellent analytical troubleshooting skills with the ability to resolve problems methodically and logically. You will inspire confidence and be an excellent communicator at all levels, capable of dealing with people in a calm, effective and efficient manner. The ideal candidate will have experience working in a professional services environment, ideally in a law firm.
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