Do you have a passion for supporting others and would like to make a difference to people affected by cancer? If so, we have a fabulous opportunity for you as a part time Support & Information Officer in our Charitable Operations team across our centre in Norwich (on the ground of the Norfolk and Norwich University Hospital and our City Centre on Dereham Road). In this role you can put your listening and advising skills to use supporting someone with a cancer diagnosis or their loved ones. Big C has recently launched a groundbreaking new programme of holistic care and support to children with a cancer diagnosis and their families. Therefore, if you have an interest and experience in supporting families and young people we would love to hear from you. About Big C As a regional cancer charity, Big C is here to support anyone affected by cancer in Norfolk and North Suffolk, whether that is someone with a cancer diagnosis or their loved ones. The charity provides outstanding holistic care, aiming to improve lives through services at Big C’s warm and welcoming Cancer Support Centres and Hubs. Alternatively, support is also offered online or by telephone through Big C’s Virtual Support Centre. Founded in Norfolk over 40 years ago, Big C has raised over £45 million to fund its growing services. The charity greatly benefits from the donations raised by its loyal community supporters, local businesses, legacies and grants from community funds and trusts. Income is also generated via 11 charity shops across the region. Big C is proud to invest in ground-breaking projects that take place at the Norwich Research Park. About the role Our Support and Information Officer's enhance the wellbeing of Big C’s service users through the provision of cancer information and support; in person, by telephone and/or video calls, facilitating support groups and referring the users to other beneficial services, such as our physical activity program, health walks, counselling and our wealth of holistic complimentary therapy services. The working hours are 28 hours per week to be worked flexibly over 4 days. The salary is £22,725.32 to £23,205.42 full time equivalent (£18,180.26 to £18,564.34 actual). If viewing from our website, please click here to see the full job description and person specification for this role : JDPS SI Officer (4 days) 21.3.25.pdf For an accessible version of this job description, please access here: JDPS SI Officer Accessible Version for Visually Impaired.docx Why choose Big C? As a Best Employer Eastern Region Gold accredited employer, we are proud to be able to offer a supportive working environment with a focus on employee wellbeing, equity and recognition of the importance of a good work/life balance. Big C's Core Values are Respect, Empathy, Support, Trust and Honesty. These provide a benchmark for behaviour across the organisation. If you share these values, have the skills and experience, we would love to hear from you. Subject to eligibility/scheme rules, benefits include: • 5% employer pension contribution • 33 days holiday per annum, inclusive of bank holidays (full time equivalent) • Cycle to work scheme • Company sick pay • Life assurance • Health cash plan and wellbeing resources • Employee Assistance Programme (EAP) • Continued Professional Development (CPD) – Opportunities for training and development Recruitment Process When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. If you would prefer to apply another way, or require information in an accessible format, please email [email protected] or call 01603 619900. Closing date for applicati ons: Sunday 6th April 2025 however please note that this vacancy may close earlier. Interviews will take place as soon as possible. Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. This role requires an enhanced Disclosure and Barring Service (DBS) check and a barred list check. Additionally, your application plays an essential part in our choosing the right person for this position.