About The Role
Here at CarFinance 247, we currently have a fantastic opportunity available for a Customer Support Executive to join our vibrant Sales Support team! As a Customer Support Executive, you will be responsible for ensuring our customers receive a seamless journey when finalising their perfect car purchase.
Our friendly Customer Support Executives are responsible for managing a client base daily. This role involves handling a mixture of heavy administration duties such as checking/verifying documents and making outbound calls to our customers where necessary, as well as helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.
There is also the opportunity to earn additional commission through the sale of our breakdown and warranty services to our customers. Full training will be provided, and no sales experience is necessary!
Hours are full-time, 37.5 hours per week. Mon-Fri shifts are between the hours of 9am-7pm. 2 in 4 Saturdays on a rotating basis, 9am-5:30pm and 1 in 4 Sundays on a rotating basis.
Responsibilities Include
* Managing a client base and working alongside our Customer Account Managers to help provide a seamless journey for our customers.
* Providing the link between the sales team and other internal teams, ensuring a smooth process for our customers.
* Assisting with all pre & post sales activities, such as document checking/verifying.
* Providing a helping hand for customers who need support completing documents or understanding their finance agreements.
* Arranging and uploading documentation, checking for accuracy which may include checking proof of ID, identifying errors, discrepancies, vulnerability, and fraud.
* Handling internal team calls and email queries from departments, funders, and customers.
* Maintaining confidentiality over personal data and information relating to our partnerships and customers.
* Processing large volumes of work in line with company SLA’s and quality standards.
* Working closely with our finance partners, providing the final paperwork for an approved payout.
* Exuding confidence, enthusiasm, and energy.
* Pitching our warranty and breakdown services to our customers, working toward a set target.
About You
* Having worked within an FCA regulated environment is preferred but not essential.
* Being extremely organised with good attention to detail.
* Previous experience of working within a fast-paced environment.
* Having a positive attitude and willingness to learn.
About Us
* Bonus opportunities.
* Subsidised onsite parking.
* A great working environment with free fruit and juice bars.
* Birthday off!
* Onsite gym.
* Free transport to and from Piccadilly Train station.
* Free Barista bar serving teas and coffees.
* Excellent career progression.
CarFinance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and most importantly, amazing people. Over the next 12 months, we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.
As an equal opportunity employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
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