* Opportunity to work for a leading not-for-profit business
* Ongoing temporary role with the possibility of going permanent
About Our Client
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Job Description
As a Temporary Customer Service Advisor you will be:
* Manage incoming calls and customer service enquiries.
* Identify and assess customer's needs to achieve satisfaction.
* Provide accurate information using the right methods/tools.
* Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
* Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
The Successful Applicant
A successful Temporary Customer Service Advisor should have:
* Proven customer support experience or experience as a client service representative.
* Strong phone handling skills and active listening abilities.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* The ability to multi-task, prioritise, and manage time effectively.
* Will hold a full UK driving licence (essential) but don't need access to your own car
* Be fully flexible (5 out of the 7 days) in the week as there are different shift patterns early (6.45am-2.45pm), late (2.30pm-10.30pm) and nights (10pm-7am) on a rational basis
*Please note employment is subject to a satisfactory DBS check*
*Please note this role is a full time, office based role*
What's on Offer
In return, our client can offer:
* Competitive salary
* Immediate start date
* Temp to perm opportunity
* Great career opportunities
* Convenient location in Stockport.
* Professional development opportunities.
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