Title: Join Our Team as Client Coordinator at Merchant City Medical Group!
Are you a customer service superstar with a passion for helping others? Do you thrive in a fast-paced environment and enjoy engaging with people? If so, Merchant City Medical Group has an exciting opportunity for you to join our team as a Client Coordinator!
About Us:
Merchant City Medical Group is a leading healthcare provider committed to delivering exceptional medical services to the public.
We offer a wide range of cosmetic procedures, mainly hair transplants. Our mission is to provide compassionate, high-quality care to our patients while fostering a supportive and collaborative work environment for our staff.
Location: Glasgow, Scotland
Employment Type: Full-time
Salary package : £31,000 OTE
Responsibilities:
1. Serve as the first point of contact for potential clients, answering inquiries and providing information about our services and procedures via phone, email, and WhatsApp.
2. Schedule and coordinate consultations and appointments for clients with our medical professionals.
3. Maintain accurate records of client interactions, appointments, and follow-ups using our CRM system.
4. Provide personalised assistance and support to clients throughout their journey, addressing any concerns or questions they may have.
5. Collaborate with our medical team and administrative staff to ensure seamless coordination of client appointments and services.
6. Assist with administrative tasks such as filing, data entry, and managing correspondence as needed.
7. Stay informed about our services, procedures, and pricing to effectively communicate with clients and address their needs.
Requirements:
1. Previous experience in customer service, sales, or client relations role preferred.
2. Excellent communication skills, both verbal and written, with a friendly and professional demeanour.
3. Strong interpersonal skills and ability to build rapport with clients from diverse backgrounds.
4. Proficiency in using phone, email, and messaging platforms for client communication.
5. Exceptional organisational skills and attention to detail.
6. Ability to multitask, prioritise tasks, and work efficiently in a fast-paced environment.
7. Commitment to providing outstanding service and exceeding client expectations.
Why Join Us:
1. Competitive salary and bonus package
2. Opportunities for professional development and advancement
3. Supportive team environment with a focus on collaboration and growth
4. Make a meaningful impact by helping individuals on their healthcare journey
If you're passionate about providing exceptional service and making a positive difference in people's lives, we want to hear from you! Please submit your resume and cover letter outlining your qualifications and why you're the perfect fit for the Client Coordinator role at Merchant City Medical Group. We look forward to welcoming you to our team!
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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