This role is a mixture of IT support and facilities management support, assisting the IT and Facilities team to respond to staff requests and issues. For IT this will include tasks such as troubleshooting hardware, software and network issues such as malfunctioning laptop cameras, non-functional built-in keyboards or trackpads and audio issues on the softphone system.
For Facilities this will include tasks such as responding to staff queries and reporting/ coordinating repairs, such as conducting routine inspections of doors, alarms or heating systems, or assisting staff with door access requests.
You will help to source equipment for home working and set up laptops for staff and volunteers when they join the organisation.
Part of the role includes making sure the office is fully resourced and maintained, both with IT equipment and facilities such as tea and coffee and maintaining an office inventory.
The role can be physically active, and includes moving equipment, boxes and furniture between three floors (although there is a lift, so not up and down stairs) and getting under desks. There is likely to be a considerable amount of bending, stretching and lifting.
We are happy to discuss part-time and flexible working arrangements with prospective applicants and anticipate the start date for this role will be June 2025.
About You
We’re looking for someone who is proactive, hands-on and ready to tackle any task. You’ll need to be able to adapt quickly to new information and situations, seamlessly switching between IT and Facilities tasks. You’ll enjoy working in a team and be flexible and positive about change. You will thrive on working with a diverse range of people and be open minded, approachable, and non-judgemental.
You’ll have experience with data entry and be willing to learn about how to resolve issues and administer several different systems, including but not limited to, Microsoft 365 admin centre, Entra ID and IP Telephony.
You’ll be able to work on your own initiative, be able to prioritise tasks well and meet deadlines. You will have good prioritisation and time management skills to be able to work efficiently as part of a team. Confidentiality is a key part of the role, as sometimes you may be accessing highly confidential information, and you must be able to keep things confidential and be discreet at all times, with a good understanding of GDPR and data protection regulations.
You’ll be passionate about health and safety and able to assess the health and safety implications of any task required, making sure all jobs are done in accordance with the Health and Safety Executive (HSE) guidelines. Ideally, you’ll be happy to train as a Fire Marshal and a First Aider and support the team with this.
You will need to be comfortable moving around floors, carrying equipment and getting under desks for tasks such as fixing cables.
You’ll be computer literate, with a good working knowledge of MS Office. Ideally, you’ll have experience in sorting out issues in Office 365, Teams and SharePoint, and be able to do online research and understand which sources are credible to use. You’ll also have a good understanding and awareness of cyber security.
Ideally, you will have an A Level or BTEC qualification in Computing, IT, or a related subject, or the equivalent experience. Previous first-line help desk experience is beneficial but not required and training will be provided on using our systems.
The employer for this post is Citizens Advice Plymouth.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
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