Job summary Are you looking for a new challenge? We are now seeking to recruit a part time enthusiastic Ward Clerk, Administrator to act as the first point of contact for patients and visitors at Cromwell House, Inpatient Rehabilitation Unit in Worcester. Applicants require relevant experience with excellent organisational and communication skills. You should have knowledge of office procedures as well as a working knowledge of Microsoft Office software. Key responsibilities for this role include supporting the ward managers and ward staff, updating/amending the patient database to ensure all activity is recorded, booking patients into ward review, liaison with GPs and community teams, scanning, audits etc. You will be expected to prioritise tasks as well as use your initiative and organise your own time. You should have a Level 2 qualification in a Business Administration related subject, for example: NVQ, OCR/RSA, City and Guilds or GSCE (Grade A-C). Applicants should be able to work independently. Experience of dealing with members of the public is desirable. For further information please contact Bernadette Barron (01905 681422) or Ami Edwards (01905 681458) This role requires you to have current right to work in the UK which enables you to undertake the role without need of sponsorship. Given the current UK immigration regulations this role is not eligible for sponsorship and therefore it is not possible for the Trust to sponsor applicants. Main duties of the job The post holder will need to be well organised able to multitask and possess excellent interpersonal skills. Provide a broad administrative service to the Team/Ward Manager and clinical staff within the team. You will undertake a vital role in supporting the clinical team in providing all aspects of admin support including telephone duties, inbox management, electronic management systems, appointment booking, minute taking, spreadsheet management, petty cash handling and generic office duties. The role will include contact with patients, carers, professionals (internal and external) and colleagues daily. You are required to have a high level of organisational skills and not only be able to be self-motivated but be a team player. The ability to prioritise a busy workload and work flexibly to meet demand are essential requirements of the role as well as a good customer service focus, when dealing with internal and external enquires. This role is to provide admin support on a part time basis. (15 hours, ideally 5 hours a day), there is flexibility for this to be arranged between the successful post holder and the ward manager to suit service and personal requirements About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of staff networks such as LGBT and ENRICH (Equality Network for Race Inclusion and Cultural Heritage) Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes Health and wellbeing opportunities If you would like to know more, please visit our careers website. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata (£12.08 per hour) Contract Permanent Working pattern Part-time Reference number C9798-0873 Job locations Cromwell House 34 Turrall Street Worcester WR3 8AJ Job description Job responsibilities Administration duties specific to the role. Providing support as required e.g., typing, data input, scanning, telephone duties, generic inbox management, liaison with patients and colleagues, appointment and diary management, minute taking, maintaining accurate records, petty cash handling and problem solving. The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations. This is a very rewarding but also very busy role and would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same. For full details of the duties and criteria for the role please refer to the job description and person specification attached. Job description Job responsibilities Administration duties specific to the role. Providing support as required e.g., typing, data input, scanning, telephone duties, generic inbox management, liaison with patients and colleagues, appointment and diary management, minute taking, maintaining accurate records, petty cash handling and problem solving. The role may require contact with distressed and anxious patients; you will be provided with training and support to enable you to manage potentially challenging situations. This is a very rewarding but also very busy role and would suit someone who can stay calm under pressure in challenging situations, whilst carrying out a variety of tasks as no two days are the same. For full details of the duties and criteria for the role please refer to the job description and person specification attached. Person Specification Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role Desirable Previous, relevant NHS experience Additional Criteria Essential Professional manner Willingness to commit to continuing professional development and undertake relevant training as required Tact and discretion when dealing with confidential information Desirable Ability to meet the travel requirements of the role Knowledge Essential Working knowledge of Microsoft packages Knowledge of office procedures Understanding of the confidential nature of the post Qualifications Essential Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer Skills & Abilities Essential General office skills, including filing, scanning, photocopying etc. Ability to be polite and firm when dealing with difficult, impatient, or upset people Ability to communicate effectively and clearly in both written and verbal formats Ability to prioritise a busy workload effectively and able to work to strict deadlines Desirable Minute taking Person Specification Experience Essential Recent, relevant experience in an Administrative/Secretarial/ Reception/Customer Service Role Desirable Previous, relevant NHS experience Additional Criteria Essential Professional manner Willingness to commit to continuing professional development and undertake relevant training as required Tact and discretion when dealing with confidential information Desirable Ability to meet the travel requirements of the role Knowledge Essential Working knowledge of Microsoft packages Knowledge of office procedures Understanding of the confidential nature of the post Qualifications Essential Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer Skills & Abilities Essential General office skills, including filing, scanning, photocopying etc. Ability to be polite and firm when dealing with difficult, impatient, or upset people Ability to communicate effectively and clearly in both written and verbal formats Ability to prioritise a busy workload effectively and able to work to strict deadlines Desirable Minute taking Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Cromwell House 34 Turrall Street Worcester WR3 8AJ Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)