CRM Administrator –-Dynamics 365 & Power Apps Specialist Location: Reading, Berkshire - Hybrid (3 days on-site, 2 days remote) Salary: £30K - £35K (DOE) 28 days annual leave bank holidays Unlimited individual training opportunities Fully funded Microsoft certification exams financial bonuses for passing Free on-site parking & a staff break-out area This Reading-based Microsoft Partner specialises in transforming CRM implementation for SMEs across the UK. They deliver tailored Dynamics 365 and Power Apps solutions that empower businesses to grow and operate more efficiently. Their expert team of Microsoft Business Application Consultants works closely with clients to design, implement, and optimise CRM solutions that align with strategic goals. As a company that prioritises professional development, they offer fully funded Microsoft certifications and financial bonuses for successful completion, ensuring continuous growth for their team. The Role As a CRM Administrator, you'll play a vital role in customising Dynamics 365 & Power Apps to meet client needs across various industries. You'll have the chance to work with Power BI, analyse business data, and develop your skills towards a future Dynamics Consultant role. Key Responsibilities Customise Microsoft Dynamics 365 CRM – adding fields, designing forms, and creating workflows Utilise Power BI for business data analysis – Training provided Work alongside the Managing Director on client visits to gather requirements and conduct project walk-throughs Configure CRM systems, including forms, tables, automation workflows, and security settings Support clients during CRM go-live and provide ongoing assistance What You Need to Succeed Experience in CRM administration within an office environment An understanding of how CRMs function in departments like sales, customer service, and operations General database and data modelling knowledge Proficiency in Microsoft Excel and Word What We’re Looking For A positive, solution-focused mindset Strong analytical and problem-solving skills Excellent communication and teamwork skills A proactive learner with a drive for self-improvement If you're ready to take your CRM skills to the next level in a supportive, growth-focused environment, we’d love to hear from you