Job Title: Medical Receptionist
Accountable to: Practice Manager
About us
Our Practice offers clinical services to NHS patients who need to be sure of the very highest standards. But it's how we do what we do that makes the difference. We aim to deliver genuinely caring and thoughtful patient-centred services. From first referral through diagnosis to effective treatment we promise true professionalism. No patient will be discriminated against on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability, or medical condition. At the practice, patients come first.
Job Summary
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Primary Responsibilities
1. Maintaining and monitoring the practice appointment system
2. Process personal, telephone and e-requests for appointments
3. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
4. Signpost patients to the correct service
5. Initiating contact with and responding to, requests from patients, team members and external agencies
6. Photocopy documentation as required
7. Data entry of new and temporary registrations and relevant patient information as required (on completion of internal training)
8. Input data into the patient’s healthcare records as necessary
9. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
10. Manage all queries as necessary in an efficient manner
11. Maintain a clean, tidy, effective working area at all times
12. Monitor and maintain the reception area and notice boards
13. Support all clinical staff with general tasks as requested
14. Completion of administrative tasks in relation to patient results and letters
Secondary Responsibilities
1. Partake in audit as directed by the audit lead.
2. Support administrative staff, providing cover during staff absences, with training.
3. Scanning of patient-related documentation and attaching scanned documents to patient’s healthcare records (on completion of internal training).
4. Complete opening and closing procedures in accordance with the duty rota
5. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
Job Types: Full-time, Part-time, Permanent, Fixed-term contract
Pay: Up to £11.44 per hour
Ability to commute/relocate:
* High Wycombe, HP13 5DN: reliably commute or plan to relocate before starting work (preferred)
Experience:
* GP surgery: 1 year (preferred)
Work authorisation:
* United Kingdom (preferred)
Work Location: In person
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