GREEN SHIFT ENERGY LIMITED
Newcastle, NE1 2DS
Closes in 12 days (Wednesday 5 February at 11:59pm)
The ICT Support Specialist will provide comprehensive technical support to both internal and external customers, utilising a range of communication channels to address a broad spectrum of ICT-related issues. The role demands a high level of problem-solving, collaboration, and communication skills.
Training course: Information communications technician (level 3)
Hours: Monday - Friday (Times to be confirmed)
37 hours 30 minutes a week
Duration: 1 year 9 months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
1. Technical Support: Provide high-quality technical support to both internal staff and external customers across various communication channels, including phone, email, chat, and in-person interactions.
2. ICT Troubleshooting: Diagnose and resolve ICT problems using established troubleshooting methodologies and specialized tools, ensuring swift issue resolution.
3. Technical Interpretation: Interpret and analyse technical specifications relevant to assigned ICT tasks to ensure accurate and effective solutions.
4. Security Application: Apply appropriate security policies and protocols to all ICT tasks in line with organisational requirements and best practices.
5. Issue Resolution: Employ relevant processes, tools, and technologies to effectively resolve ICT technical issues, minimizing downtime and enhancing user satisfaction.
6. Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing clear instructions, status updates, and managing expectations and escalations as necessary.
7. Testing Methodologies: Apply appropriate testing methodologies to hardware, software, or cabling assets to ensure proper functionality and compliance with organizational standards.
8. Continuous Learning: Proactively engage in self-directed learning to remain current with technological developments, enhancing relevant skills and taking ownership of professional growth.
9. Documentation & Escalation: Accurately document or escalate ICT tasks as needed to ensure a clear audit trail and efficient issue progression, maintaining organisational standards for record-keeping.
Where you’ll work
Spire Platinum Suites, Newcastle, NE1 2DS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Information communications technician (level 3) - Equal to A level
Your training plan
* Level 3 Information Communication Technician
* Delivered through Middlesbrough College (Newcastle branch NE1 1SA)
Requirements
GCSE in:
* Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Analytical skills
* Initiative
Other requirements
This vacancy is to start immediately; therefore, you must be available to start before applying. All closing, interview, and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment. Northern Skills will check candidates' eligibility prior to any interviews.
About this company
We specialise in guiding businesses through the often complex process of purchasing energy contracts. Our mission is simple: to save you time, reduce costs, and streamline your energy management while helping you make the shift towards more sustainable energy solutions.
* Depending on the circumstances of the business upon completion of the apprenticeship programme, there could be a potential position of employment available.
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is VAC1000296906.
Apply now
Closes in 12 days (Wednesday 5 February at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
#J-18808-Ljbffr