IT Technical Support - 3rd Line IT Support - £50K + £5,460 Car Allowance + 5% Bonus + Benefits Package. Hybrid Working - 2/3 Days a Week Onsite. Devon. T6/MN/114770.
Must be Eligible to work in the UK.
Leading dynamic manufacturing business requires an experienced 3rd Line IT Support - IT Technical Support Specialist. The role will suite a 3rd Line IT Support professional with broad experience covering End User Compute & the ability to troubleshoot Networking Incidents & escalate to Specialist Third Parties.
Role:
* Provide 3rd Line IT Support for an end user base - onsite IT Support.
* Main bulk of the role will focus on supporting End User Compute - mainly 3rd Line Onsite Support & Remote Desktop Support.
* Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents.
* Escalating Networking Incidents to Third-Party provides that manage SD-WAN, LAN & Networking.
Skills Experience Required:
1. 3rd Line IT Support - must have 3rd line IT Support experience.
2. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance.
3. SD-Wan - able to troubleshoot and then escalate to a Third Party.
4. General Networking - Aruba or Cisco - Network Switching & Routing - able to Troubleshoot then escalate to a Third-Pa...