Job Purpose:
We are seeking a dedicated and experienced Motor Claims Handler to join our client's team in Knaresborough The successful candidate will be responsible for managing and processing insurance claims from initiation to resolution. This role requires a keen attention to detail, strong communication, and analytical skills to ensure timely and fair settlements while delivering outstanding customer service. You will work closely with policyholders, third parties, and internal teams to resolve claims effectively and in line with company standards.
Key Responsibilities:
• Receive and assess claims information from policyholders, clients, and third parties.• Investigate and verify the validity of claims, including reviewing documentation, conducting interviews, and carrying out inspections.• Process claims efficiently and in compliance with company policies, procedures, and regulatory requirements.• Evaluate the policy terms and conditions to determine indemnity.• Assess damage or loss and determine the appropriate compensation or settlement amount.• Liaise with adjusters, investigators, and legal teams to gather necessary information.• Communicate with brokers, policyholders, and claimants, providing updates and addressing inquiries.• Explain claim processes, resolve disputes or complaints, and ensure client satisfaction throughout the process.• Negotiate settlements with claimants, third parties, or their repres...