Job summary We are looking for an enthusiastic and highly motivated SPA administrator to join our team at HCRG Care Group, based at High Post, Salisbury, Wiltshire The post-holder will play a crucial role in delivering an excellent customer experience for patients, carers, and professionals contacting the Single Point of Access (SPA). This is a fast-paced and demanding role that involves handling phone, email, and postal enquiries and acting as the first point of contact for Wiltshire Childrens Community Services and our partner organisations. This is a 30 hour position working 4 days a week 9am-5pm. During the 3 month probationary period you will be expected to come into our hub for your working days, but there will be opportunitiy for hybrid working afterwards. Interviews are expected to take place w/c 5thMay. Main duties of the job Key Responsibilities include: Screen SPA referrals from GPs, users, parents, carers, and partners. Direct referrals to professionals and handle incorrect ones. Follow guidelines and work with clinical staff for timely service. Prioritise and escalate urgent referrals. Call referrers for additional info to ensure accurate referrals. Record referrals and data, ensuring confidentiality. Provide signposting to HCRG and other services. Assist with data cleansing. Book and manage clinical appointments via SystmOne. Send and reschedule appointment letters. Update clinical systems and databases. Order goods and services as needed. Manage correspondence (emails/letters). Take meeting minutes as required. Provide flexible support and assist with additional tasks. For a full list or responsibilities please see the attached Job Description About us About the Company We change lives by transforming health and care. Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can. To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2 Date posted 08 April 2025 Pay scheme Other Salary £23,875 to £23,875 a year Contract Permanent Working pattern Full-time Reference number HCRGCG/TP/10129/14853 Job locations HCRG Care Group Salisbury Wiltshire SP4 6AT Job description Job responsibilities You will feel valued as a SPA Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of 23,875 with group pension Free tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission Job description Job responsibilities You will feel valued as a SPA Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including: Salary of 23,875 with group pension Free tea and coffee at your base location Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Person Specification General Requirements Essential Click Apply for this job above to view the Job Description on our career site Desirable Click Apply for this job above to view the Job Description on our career site Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name HCRG Care Group Address HCRG Care Group Salisbury Wiltshire SP4 6AT Employer's website https://www.hcrgcaregroup.com/ (Opens in a new tab)