Job Advert
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds
West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.
The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a dynamic, self-motivated and enthusiastic Housing Assistant to join our team to deliver a high quality housing management service. This is an excellent opportunity to join our team following recent organisational changes. Successful applicant will be expected to:-
Provide tenancy management support to tenants to achieve sustainable tenancies including maximisation of income management intervening early to prevent arrears escalation.
Provide comprehensive housing advice by proactively working with tenants and new customers on housing solutions through the personal housing planning approach
Proactively work in your team and with others in HCBS/Council to deliver high standard of service delivery to meet tenant needs, aspirations and achieve sustainable tenancies and communities
Ensure that the council’s policies and procedures are implemented to the required standards
Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment.
Have highly developed communication skills, with the ability to communicate effectively at all levels.
Ability to record and report information accurately and concisely both verbally and in writing.
Work effectively under pressure with the ability to prioritise own workload and have a good knowledge of various IT packages.
This post is subject to the Council’s flexible working policies and the role is operated on a hybrid basis.
The post is subject to the Council’s Green Travel working policies and the role will have access to Pool Car to undertake business related travel.