We are looking for an experienced Team Member to join The Cafe at the Palace of Holyroodhouse.
The Team Member will consistently deliver the Benugo difference to all customers through providing high quality service & product knowledge whilst applying health & safety practices and standards, and control of stock and wastage levels.
Responsibilities:
1. Deliver exceptional customer service at all times through efficient communication & up to date product knowledge.
2. Consistently demonstrate and apply health, safety and hygiene standards.
3. Maintain high standards of punctuality, attendance and personal presentation.
4. Support the wider team through proactive teamwork and cooperation.
5. Actively participate and contribute towards achieving goals.
6. Maintain up-to-date and detailed knowledge of the company’s products, services and procedures.
7. Liaise with your colleagues and peers in a professional manner at all times.
8. Attend any training and or meetings as required by the company.
9. Represent the company and yourself in a professional manner.
10. Take responsibility for your own personal development at work and strive to be the best in what you do; take pride in your work.
11. Participate in performance reviews and actively engage in discussions around personal performance objectives with relevant line manager/s.
12. Adhere to all statutory company policies and procedures.
13. Ensure that you are fully aware of and adhering to the health and safety regulations concerning your employment and promote and ensure a safe environment for yourself, your colleagues and clients.
14. Complete any other reasonable tasks that may be required from time to time.
About the Team Member role:
* Taking orders, serving food and drinks.
* Ensuring the customers experience is maintained at all times to the highest standard.
* Ensuring that food safety standards are followed at all times.
Experience isn’t essential, as full training will be provided. However, a smile, dedication to exceeding customer expectations, and being a great team player are essential.
Additional Information
Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including:
* Free lunch on shift.
* Endless tea and coffee on shift.
* 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too!
* Competitive rate.
* Life Assurance.
* Opportunity to develop and further your career within a fast growing and exciting company with a very prestigious list of clients.
* Employee discounts at several retailers (via Hapi app) & fitness providers.
* Access to our Employee Assistance Programme & our trained Mental Health First Aiders.
If this sounds like the role for you, apply now!
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