Your role
You will be joining epyx ltd, a leading and innovative software solutions business.
epyx drives the fleet automotive industry forward with technology solutions enabling the procurement, servicing, repair, hire and sale of more than five million vehicles a year, totalling over £2bn worth of transactions.
Our ecosystem brings manufacturers, contract hire, leasing companies, repair and service networks together through rapid-fulfilment e-commerce and authorisation systems.
Based in the UK head office near the NEC in Birmingham. As a Software/Product Support Analyst, you will encounter a diverse role that will require you to become a business expert in everything within the software application.
What You'll Be Doing
Key Responsibilities include:
* Providing expert advice, problem solving and support to new and existing customers using the business software applications
* Management of software incidents and tickets, including replicating and documenting the incidents
* Manage, facilitate and liaise between the application users and development/technical IT teams.
* Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
* Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
* You may be required to provide virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.
* Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
* Any exposure to tools such as JIRA/Slack/SQL studio would be advantageous, but not essential.
About Us
epyx (part of the FLEETCOR group of companies) specialises in creating technology for the automotive sector. Dynamic initiatives delivered through the 1link portfolio of platforms that empower customers to manage all of the activities involved in sourcing, e-procurement and transaction processing for the automotive sector.
Our work is considered to be at the forefront and the recognised standards for the automotive sector, providing massive reductions in administration and increasing processing accuracy, thereby pushing down costs and raising service standards.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV's from agencies and/or search firms for this job posting. #J-18808-Ljbffr