About the Role
You will be providing an excellent customer experience for both prospect business & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving goals. Also consistently improving our customer satisfaction scores & process improvement.
Responsibilities
1. focusing on delivering an excellent customer journey. We do this by Partnering with other teams to serve the customer and ensure the customer experience is good
2. Being a direct point of contact for the customer. Including the handling of incoming customer queries such as billing & invoice queries, updating the product configuration user access. Allowing the customer to maintain and ultimately grow their services with us.
3. Being the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate
4. Providing tailored support to each of our prospect or existing customers during critical times such as contracting or renewing. Communicating clearly and effectively the requirements and next steps, resulting in a frictionless great customer experience.
Requirements
5. Have a customer-first mind-set, and the ability to deliver results on time.
6. Experience of working in a B2B environment with high value corporate clients.
7. Have an administrative background & proficient in Microsoft applications
8. Demonstrate excellent work ethic and drive to succeed
9. Be able to communicate effectively with both colleagues and clients
10. Have a keen eye for detail is important as this is helps to deliver work to a consistently high level