Support Speciality Coordinator - Neurology, Stroke & Rehab
University Hospitals Sussex NHS Foundation Trust (279)
We have an exciting full-time opportunity in our Neurology, Stroke, and Rehab Team to support the Band 4 Speciality and Rota Coordinators within the department to provide an efficient, effective admin support service to the clinical and non-clinical directorate teams.
Main duties of the job
You will assist to provide comprehensive secretarial and administrative support for all. The successful candidate must possess excellent communication skills and will need to be competent with the use of MS Office and internal systems. The post holder should have excellent typing skills and will be required to perform general office duties including:
* Answering phone calls
* Opening post
* Filing
* Photocopying
* Accurately proofreading documents
* Entering data onto department databases
The post holder will type clinic/admin letters, receive enquiries from patients and staff, using initiative to take appropriate action and escalate when necessary. They will be required to demonstrate the ability to organise their workload and to make decisions and take action in accordance with departmental policies.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job responsibilities
* Typing of various clinical letters as appropriate within the specialty and other correspondence from audio dictation using Bighand/Word/Office Automation and Evolve.
* Scanning documentation to Evolve.
* Responding to patient queries and booking patient appointments.
* Distributing incoming post on a regular basis.
* Prioritising work according to changing demands.
* Ensuring that case notes are tidy with all correspondence filed appropriately and carried out on a regular basis (both paper and electronic format).
* Using and obtaining information from the Patient Administration Systems.
* Maintaining good communication with the Consultants, Nursing, Management, supporting staff, and all other staff, as well as patients, outside professions, and members of the public.
* Liaising with telephone enquiries from relatives, GPs, and other departments within and outside of the Trust.
* Liaising with all admin staff, particularly within the same directorate, and ensuring that cover arrangements are facilitated by working as a team member for annual leave and sickness, as required and as directed by the line manager.
* Dealing with general enquiries in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone, or in writing.
* Submitting clinic change requests to cancel/add/change clinics (in Specialty Coordinator's absence).
* Submitting requests for room/nursing for additional clinics (in Specialty Coordinator's absence).
Person Specification
Qualifications
* GCSE A-C or educated to NVQ level 2/3 or equivalent level of experience
* RSA II/III
Knowledge and Experience
* Clinical admin experience working in a multifaceted team
* Audiotyping
* Previous experience as a support secretary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Sussex NHS Foundation Trust (279)
Operational Manager Neurology, Stroke and Rehab
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