Salary Range £61,590 - £69,452 Location Procode - Remote / Chandlers Ford Closing Date 24/02/2025 23:45 Job Profile Job Profile document Looking for new energy Title: Observability Engineer Department: Procode IT Location: Remote / Chandlers Ford Salary: £61,590 - £69,452 15% Discretionary Bonus Scheme Are you an experienced Observability Engineer with in-depth experience in Datadog, Grafana, Splunk or similar, and looking for an exciting new challenge? If so, this could be the role for you About us We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive to want to deliver great solutions for customers? Then we have an exciting opportunity as an Observability Engineer, where we aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be. Our promise is to put customers at the heart of everything we do; it’s part of how we live and breathe at Procode. Our hugely passionate workforce puts them at the heart of every decision we make. What does this role involve? You will be the driving force for performance and observability, providing intelligent, proactive monitoring tools to ensure end-to-end insight to our core services. You will utilise a comprehensive toolset to provide monitoring, analytics, alerting, dashboards, and insights for maintaining the health and up-time of services across our traditional and cloud infrastructure. You'll have skills and experience in observability tooling (such as Datadog, Grafana, Splunk or similar), delivering solutions in development, test and production environments, and of integrating systems and applications with monitoring and APM tools. You will assist in scheduling and hosting regular training sessions to enable tool adoption and teach best practices. You will work with service owners and development teams to integrate telemetry data with the observability platform and use it to create monitoring dashboards. Who are we looking for? Your in-depth experience using observability tools such as Datadog, Grafana, Splunk or similar, will allow you to hit the ground running. Your commercial experience in using a comprehensive toolset to provide monitoring, analytics, alerting, dashboards, and insights for maintaining the health and up-time of services across our traditional and cloud infrastructure, will provide you with a solid base from which to grow. Your background in scheduling, hosting training sessions and teaching best practices, will be fundamental to your success in this role. Your ability to work with service owners and product teams to integrate telemetry data with an observability platform to create monitoring dashboards, will allow you to swiftly become a productive member of the team. Any previous experience with OpenTelemetry would be advantageous. To be successful in this role you will be required to pass an enhanced security vetting process. Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Benefits - available from day one Bonus Scheme, made up of personal and company elements. Career progression, we’re an expanding organisation. 25 days annual leave plus bank holidays. Pension scheme, company contribution at 4% of your salary when you contribute 5%. The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK. Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. We offer an EV car scheme. Qualifying terms and conditions apply. A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations. Death in service – we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care. We also offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities. The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.