Digital Mobilisation and Training Officer
Salary: £33,000
Location: UK (Mobile role with frequent overnight stays)
Position Type: Full-time
Company: Compass Group
Compass Group is seeking a Digital Mobilisation and Training Officer to join our dynamic FM team. This is an exciting opportunity for an individual with a strong technical background, exceptional problem-solving skills, and a passion for training users in new systems and technologies within Facilities Management.
Key Responsibilities:
Technical Support
* Provide first-line technical support for software, hardware, and network issues.
* Troubleshoot and resolve technical support tickets efficiently and effectively.
* Assist with the installation, configuration, and ongoing usability of computers, software, and peripheral equipment.
* Document, track, and resolve issues using the IT helpdesk system.
Troubleshooting and Problem Resolution
* Diagnose and resolve hardware and software issues.
* Ensure accurate recording and closure of all issues.
* Escalate unresolved issues to higher-level support when necessary.
* Follow up with users to guarantee complete resolution of problems.
System Maintenance and Upgrades
* Assist in the installation and configuration of new hardware and software systems.
* Perform routine maintenance on IT infrastructure to ensure smooth operation.
* Ensure that all systems are regularly updated with the latest patches and updates.
* Support the deployment of new applications and systems across the organisation.
User Training and Support
* Provide end-user training on hardware and software use, ensuring a smooth transition to new systems.
* Develop and maintain user documentation and guides for software and hardware.
* Lead workshops and training sessions to improve user knowledge and skills.
Qualifications and Skills:
Educational Background
* Bachelor’s degree in Information Technology, Computer Science, or related field.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are highly desirable.
Technical Skills
* Strong proficiency in Windows and macOS operating systems.
* Experience with Microsoft Office Suite and other commonly used software applications.
* Knowledge of networking principles and basic network troubleshooting.
* Familiarity with helpdesk and ticketing systems.
Soft Skills
* Excellent communication and interpersonal abilities.
* Strong attention to detail and problem-solving skills.
* Ability to work independently and as part of a team.
* Customer-focused approach with a dedication to providing exceptional service.
Experience:
* Minimum 2 years of experience in a technical support or IT helpdesk role.
* Experience in customer-facing roles is highly desirable.
* Proven ability to diagnose and resolve technical issues effectively.
Work Environment:
* Mobile role within the UK with frequent overnight stays.
* Occasional after-hours or weekend work may be required to address critical issues or perform maintenance.
* Fast-paced environment requiring quick thinking and adaptability.
If you are a tech-savvy professional who thrives in a dynamic, mobile work environment and enjoys solving technical challenges while training others, we would love to hear from you!
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