12551 Field Technician - Hertfordshire & Bedfordshire
Sector: Engineering
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time
Salary: £29,000 - £36,200 per year
Additional Earnings: Overtime (on average £4,700) and performance-based commission of £2,500.
Location Requirement: You must live in one of the following postcodes: SG1, SG2, SG3, SG4, SG5, SG6, SG7, SG12, SG13, SG14, SG15, SG17, SG18, SG19, AL7, AL8, AL9, AL10, EN6, EN7, EN8, EN9, EN10, EN11, MK1, MK2, MK3, MK4, MK5, MK6, MK7, MK8, MK9, MK10, MK11, MK12, MK40, MK41, MK42, MK43, MK45.
Join our team of Field Service Engineers (internally you'll be known as a Field Technician) and enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday - Saturday) with a mixture of 7.5 and 10 hour shifts.
No two days are the same, so you will always be learning and finding new challenges.
Responsibilities
* Be the expert in installations, fixing faults and delivering great customer service.
* Diagnose errors and technical problems and determine appropriate solutions.
* Document processes and follow company standard procedures and protocols.
* Collaborate with the technical team and share information across the organisation.
Who we are
The UK's fastest broadband network and one of the UK's biggest companies, Virgin Media O2 offers more choice and better value through our customer-championing values and ambitions.
Minimum Requirements
* A UK Manual driving licence.
Additional Qualities
* Comfortable working at heights and outside in all weathers.
* Enjoys problem solving and finding suitable solutions for customers.
* Can build great relationships with customers.
* Organised individual with a customer-focus, motivated to help others.
What's in it for you
* A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
* 25 days of annual leave, including your birthday.
* A first-rate pension programme with up to 10% matching contributions.
* The ability to buy and sell up to 5 days of leave to suit your individual needs.
* Access to wellbeing benefits including the Unmind App, BUPA medical coverage, and critical illness insurance.
* Life insurance and a healthcare plan.
* Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave).
Next steps
If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps will include a call from one of our recruiters for a competency-based telephone interview.
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