Reporting directly to the Spa Manager, you will be required to greet all clients and ensure they receive a 5
* star service. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness. You will follow the Bamford philosophy to the highest professional standard., Strive to deliver 5-star service and communication, maintaining a professional and warm manner at all contact points with our members (greeting every member with good morning and good afternoon, introducing yourself by name)
* Fully leading the guest journey, offering members a feeling of general well-being and assisting with their every need
* Promptly respond to all guest's enquiries via phone/email/online booking system
* Ensure all guests are aware of amendment or cancellation booking policies
* Report any guest feedback or complaints immediately to management
* Supporting your Front of House team in completing the 'Daily Task' list as directed by Management
* Cash management including opening and closing tills, and taking cash to the required area at the end of every shift - following all SOP's
* Overseeing the retail area including stock management, visual merchandising support
* Take a positive and proactive approach to all incentives, as set by management, to drive revenue
* Assist with events when required, in terms of organisation, hosting, and retailing
The ideal candidate will have some experience working in a junior-level role within the luxury hospitality industry, ideally at Front of House Assistant level
* Knowledge of a booking system is preferable
* High standards and a passion for exceeding customer expectations
* You will be a customer service professional, have a positive and bubbly personality and have a natural flair for luxury service delivery
* Ability to demonstrate and instil exceptional customer service standards.
* Excellent communication skills and confidence in dealing with issues, escalating to the relevant manager if required.
* A strong eye for detail.
* A proactive approach to your work
* Ability to work well under pressure
* A high level of written and spoken English is essential.
* Personal appearance is to be of a very high standard at all times.
Discounts: We offer a range of discounts on our products, treatments, and dining
experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.